FAQ

 

Shipping

What countries does COMMON Å COMMUNE deliver to? 
Our online store delivers internationally. You can find the list of available locations through the "Country" menu at check-out. Please contact our Customer Service Team via our contact page if you have any additional questions. 

Do I need to pay customs fees? 
Some countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by COMMON Å COMMUNE. 
Can I change my shipping address after my order has been dispatched? 
No, the shipping address cannot be modified. For any doubts, please email us via the contact page. 

Can I change my shipping address if my order has not yet been processed? 
For Bespoke and Made to order items our processing time is longer which may give the team time to change the address before packaging and dispatching, please email us via the contact page. 

What is the delivery time for my standard order? 
Please refer to the delivery details provided on the relevant product page which are specific to each item. We currently have a combination of Ready To Buy, Made To Order, Pre orders and Bespoke services. This means our delivery dates for items vary. 
For Ready To Buy and some Made To Order items, delivery can usually take 2-5 working days. For Pre orders items delivery can take 3-8 weeks and for Bespoke services the delivery times vary order to order. Please email our team via the contact page for more information. 

How can I track my order? 
When the order will be tendered to the courier, you will receive an email from the courier providing the tracking number related to the order. To monitor the status of your order, you may visit the courier website and insert the tracking number in the "track your shipment" area. 

I haven't received my order what should I do? 
We kindly invite you to open a claim with your carrier and contact our team via the contact page. We are not responsible for any missed deliveries or unsuccessful deliveries but we can help with tracking your orders and filing complaints with carrier services.

 

 

Orders

If a product is not in stock, when will it be available again? 
Our stock is updated regularly however, If the item you would like to purchase is not available, we kindly invite you to contact our team and subscribe to our waitlist (available on the product information page). To ensure you do not miss the next drop. 

What should I do if I receive a faulty item? 
If an item received is faulty or was received damaged, please contact our customer service upon the receipt of the item. Any faulty item must be notified within 2 days of receiving the order.

 

 

Size Guides 

Where can I find size and fit information? 
Click on the Size Guide small icon at the bottom left of the page found on each item's page to view our conversion chart. There is also a link via the 
"Size Guide" text located in the footer of the website. 
For more information or help regarding sizes or specific fits do not hesitate to contact us via the contact page.

 

 

Bespoke Services 

Do you provide bespoke pieces ? 
Yes, we are available to work on custom designs if they are in alignment with our design language + values. Please note our bespoke service is priced according to the specific needs, preferences and expectations of the client. 

Are the reconstructed pieces one-of-a-kind? 
Yes, each piece is unique and will have been hand treated to create designs with character + craftsmanship. 

Can I provide my own garment to become a reconstructed garment ? 
We may be open to working with an existing piece from the clients wardrobe if the design and fabrication aligns with our requirements. Please email our team to provide more details. 

How long do Bespoke orders take? 
Depending on the complexity of the request, orders can take 2-7 weeks. Please note embellished and hand embroidered orders are closer to the 4-7 week mark.

 

 

Payments 

Which currencies can I shop in ? 
Payments for shipments are all invoiced in Great British Pounds (GBP). 

Why was my payment refused? 
Please kindly contact your bank in case your payment is declined or cancelled. 

Where can I find my invoice? 
If your payment has gone through successfully, you will receive a confirmation email with a receipt of purchase. For bespoke orders we will send the client an invoice prior to starting production. We do not begin bespoke orders without receiving the order payment first.

 

 

Returns 

What is your return policy? 
Currently all sales are final, please see our Returns Policy for more information. 

Can I exchange a product? 
We do not offer any exchange services.